FAQ's

How do I track my order?

Once your package has been dispatched, you will be sent your tracking details. 

Which carrier do you use?

Hermes.

How long will delivery take?

For all UK orders, allow around 2-5 days for delivery.

What countries do you ship to?

We ship worldwide.

Will I need to sign for my delivery?

No.

What if I receive a faulty / wrong order?

Please contact us on info@ciliaswim.com and we will resolve this as quickly as possible.

What if I don’t receive my order?

You can track your order with the tracking number we email you upon shipment. If you need help with your shipment status, please email us on info@ciliaswim.com so we can try and resolve the issue as quickly as possible.