Returns & Exchanges

All items may be returned or exchanged unless stated otherwise. You must return your items within 14 days from the date your parcel arrives.

Click here to create a return or exchange

If you need any extra help or guidance please contact info@ciliaswim.com

FAQ's

Will I have to pay for my own return?

Yes. A return label can be generated and printed for all UK customers using the returns portal above. If used, a total of £4.60 will be deducted from the total amount refunded. 

For all international orders, and customers who do not wish to use our return label, please still use the return portal linked above to access our return address.

Will my postage be refunded if I want to return an item?

We do not refund postage costs, unless otherwise stated.

How long will it take for my funds to appear back in my account?

After we receive your returned parcel, please allow up to 5 working days for your refund to be processed.

Can I exchange my item/s for a different style?

All exchanges are based on stock availability. Exchanges can only be made for the same item in a different size.